DATA CONTROLLER
When using the website www.sia-v.com, your data is processed by:
"Sia V" LTD UIC: 130901861 Address: Sofia, 31 Angel Kanchev Street Phone: +359 877 770 485 Email: siavood@abv.bg
WHEN WE PROCESS YOUR PERSONAL DATA
We process your personal data in three cases:
When you place an order — in order to fulfil and deliver your order correctly and on time.
By legal obligation — when statutory regulations require us to do so.
With your explicit consent — in all other cases, only after your voluntary and unambiguous consent.
WHAT DATA WE COLLECT WHEN YOU PLACE AN ORDER
To fulfil your order, we ask you to provide:
- First name and surname
- Current contact phone number
- Current email address
- Delivery address
Providing this data is mandatory — without it we cannot fulfil your order. The data is stored for a period of five years.
SHARING DATA WITH THIRD PARTIES
We share your personal data with third parties only when necessary to provide you with a complete and quality service. Before sharing, we have ensured that all technical and organisational measures for protection are in place.
Data may be shared with:
- Postal operators — for sending parcels
- Banks — for payment processing
- Technical sub-contractors — persons maintaining equipment, software and platforms
- External software providers: Upwork
- Hosting providers: OVH, Hetzner, ICN.bg, Vultr, Digital Ocean
- Communication providers: Microsoft
- Data analytics: Google
PURPOSES OF PROCESSING
We process your personal data for the following purposes:
- Verifying your identity
- Managing and fulfilling your requests
- Comprehensive customer service
- Creating a user profile and maintaining customer history
- Keeping correspondence related to orders, requests and issues
On this basis we process: contact details (address, phone, email), identification data (full name, age), order history, email correspondence and customer number or identifier.
COOKIES WE USE
| Cookie | Purpose | Duration |
|---|---|---|
| WLID | Saves the customer's wishlist | 6 months |
| PCC | Saves the permanent or abandoned cart | 6 months |
| PPLastShow | Limits how often pop-ups are shown | 2 months |
| PCODE | Links to a partner and corresponding pricing | 90 days |
| PointsReferrer | Ensures correct bonus points reward | 30 days |
| MIPHPF_SESSION | Saves the customer's session identifier | Current session |
PPLastShow does not contain personal data.
PROCESSING BY LEGAL OBLIGATION
When required by law, we are obliged to process your personal data. This includes:
- Fulfilling obligations under the Consumer Protection Act (distance selling)
- Providing information to the Commission for Consumer Protection
- Obligations under the Accounting Act and the Tax and Social Insurance Procedure Code
- Age verification for online purchases
Data collected under legal obligation is deleted once the obligation has been fulfilled or no longer applies. Where necessary, it may be shared with a competent state authority.
PROCESSING WITH EXPLICIT CONSENT
We process your personal data on this basis only after your explicit, unambiguous and voluntary consent. With your consent, we:
- Prepare suitable offers based on your customer profile
- Show you our new products
- Invite you to participate in upcoming campaigns
- Announce future discounts and bonuses
- Send you news about new products, upcoming discounts, competitions and gifts
You have the right to refuse or withdraw your consent at any time. To withdraw, go to the "Privacy Policy" section or contact us using the details provided. Data collected on this basis is deleted upon request or five years after its initial collection.
ANONYMISATION AND PSEUDONYMISATION
We process data for statistical purposes — analyses in which the results are aggregated and identification of a specific individual is impossible.
Your data may be anonymised as an alternative to deletion. Upon anonymisation, all personally identifiable elements are irreversibly erased and the data is no longer considered personal data.
PROTECTION OF YOUR PERSONAL DATA
At "Sia V" LTD we value our customers' right to privacy and consider the protection of personal data a fundamental commitment. We process your personal data in accordance with Regulation (EU) 2016/679 — the General Data Protection Regulation (GDPR) and Bulgarian legislation.
www.sia-v.com reserves the right to periodically update this policy. In the event of changes, we commit to notifying you promptly. Please check periodically for updates.
PERSONAL DATA RECEIVED FROM THIRD PARTIES
In some cases we process personal data that has not been provided directly by you:
- Data from social networks — when you register using a Facebook or other social media profile
- Data from our partners — in fulfilment of contractual obligations or with your explicit consent
YOUR RIGHTS
As a user you have the following rights under the GDPR and Bulgarian legislation:
- Right of access — to your own personal data
- Right to be informed — about how your data is processed
- Right to erasure — the "right to be forgotten"
- Right to rectification — if data is incorrectly entered or inaccurate
- Right to object — to the processing of your personal data
- Right to restriction — of processing by the controller
- Right to data portability — between different controllers
- Right to protection — through judicial or administrative proceedings in case of violation
- Right not to be subject to automated decision-making, including profiling
When you can request erasure of your data
- The data is no longer needed for the purposes for which it was collected
- You object to the processing and there are no overriding legal grounds
- The data has been processed unlawfully
- You withdraw your consent and there is no other legal basis for processing
- Erasure is necessary to comply with a legal obligation
When processing may be restricted
- You contest the accuracy of your personal data
- The data has been processed unlawfully but you do not wish it to be erased, only restricted
Right to data portability
You have the right to receive the personal data you have provided to us in electronic format and to transfer it to another controller without hindrance from our side.
Right to object
Upon objection to processing, we are obliged to cease it unless we can demonstrate compelling legal grounds. Upon objection to direct marketing — processing is stopped immediately.
RIGHT TO LODGE A COMPLAINT
You may lodge a complaint about unlawful processing of personal data with:
Commission for Personal Data Protection Sofia 1592, 2 Tsvetan Lazarov Blvd Tel.: +359 2 915 3580 Email: kzld@spdp.bg Website: http://www.cpdp.bg/
REGISTER OF PROCESSING ACTIVITIES
We maintain a register containing:
- Name and contact details
- Description of categories of personal data we process
- Categories of recipients to whom data has been or will be disclosed
- Envisaged time limits for erasure of personal data
- General description of technical and organisational security measures
Online dispute resolution: https://ec.europa.eu/consumers/odr
